Garmin

A. Connecting Your Garmin Device

You can connect your Garmin fitness tracker from the Connections screen. 

When you first connect with Garmin you need to grant us permission to read your fitness data. You have two options which you can enable separately:

  • Activity data: all your runs, rides, walks, etc. This includes the exact GPS track of each activity.
  • Daily summary data: this includes your daily step totals. When you participate in a step challenge, it's important to allow this permission.

B. Troubleshooting Garmin Connect Sync

B.1 Activities are not syncing

Ensure your activity is visible in the Garmin Connect app first. It could be that Bluetooth is either disabled on your watch or phone or that some other Garmin connectivity is happening. When you verified the activity is visible in the Garmin Connect app, please wait a few minutes and it still doesn't show in your profile you can try to re-connect. If re-connecting doesn't help then please reach out to us using the contact form so we can help with troubleshooting. Please include a screenshot of your permissions are set as described in Section A, above.

NOTE: Garmin will "guess" activities based on pace and other cues and track them in what they call "epochs." Epochs do not count as activities. Only explicitly tracked activities will be accepted for distance and time-based challenges.

B.2 Steps are not syncing

When activities are syncing correctly but daily steps are not syncing with your profile it might be that we don't have permissions to read this data. Please disconnect the Garmin connection first and then re-connect while making sure to grant us permissions to read your daily summaries.

B.3 Connected with the wrong Garmin account

If you have two Garmin accounts and accidentally connect with the wrong Garmin account you can follow these steps to resolve this.

  1. Disconnect Garmin from your profile
  2. Go to https://connect.garmin.com/ and log out from your Garmin account
  3. Re-connect your Garmin. You will be asked to login to Garmin again so you can select the desired Garmin account.

In case this does not work, you can also try to follow these steps in a private/incognito browser window or to clear all your browser cookies to ensure you are able to login with the correct Garmin account.

B.4 Already connected message

If you have already connected your Garmin with another account on our platform you will get an "Already connected" message when trying to connect. Please reach out to our support so we can disconnect your device from your other account. Make sure to include the ID which is displayed on the message with your support request. Please copy and paste this ID as text, and not as a screenshot.

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