Fitbit

A. Connecting Your Fitbit

Once you have the app installed you can login with your own account and then connect your Fitbit from the Me tab. Once this is done all activities which are synced from your Fitbit device will automatically be connected with your virtual challenges on our app.

B. Troubleshooting

B1. Your Activities Are Not Syncing

This is most often due to a permissions issue. You can verify that we have required permissions on your Fitbit profile. It should show our app as connected to your profile. Verify that we have "activity, profile, location" permissions. If we do and your activities are still not syncing, please contact our support team through the app. It helps to include a screenshot showing your permissions from Fitbit.

Currently only activities which have been explicitly started and stopped on your Fitbit will be synced. Your daily moves which are not part of an activity will not count towards your challenge goal.

B2. Daily Steps Display on the Wrong Date (shifted one day)

We try to get your time zone information from your Fitbit profile to ensure we display your daily summaries based on your time zone. Sometimes, we are not able to retrieve this information and then your daily summaries might display on the wrong date. Don't worry though, they will still be applied to the correct date! It's also easy to resolve this: open the Edit Profile page, set your time zone and save. After that your daily steps will show on the correct day again.

B3. The Wrong Fitbit Profile is Linked to the App

If you see data from your Fitbit but appears incorrect, you may have created and multiple Fitbit profiles and the wrong one is connected to the app.

You can verify this by going to your Fitbit profile on the website and ensure that it shows your step data on your profile. Next, go to the Fitbit Settings screen and select View Profile. This will link to a page with a url similar to `https://www.fitbit.com/user/123XYZ` in which the last part is your Fitbit ID 123XYZ in this example.

B4. Fitbit sometimes stops recording GPS distance

On occasion Fitbit devices may stop tracking GPS distance. When this happens you can still see your activities in your profile and the time and type of activity will be correct, but the distance will display as 0. If this is the case, please try a hard restart of your Fitbit device. This usually resolves the issue.

You can do a restart of your Fitbit device by following these steps:

  1. Connect your device to the charging cable.
  2. Press and hold the buttons on your tracker for 10 seconds.
  3. Release the buttons.
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