How to Force a Sync

We automatically sync your device in the background. Sometimes this might take a bit more time than you want to wait for results to sync. You can always force a sync to do an immediate data-sync and also to back-load past data in case some activity has been missed for some reason.

Note that if you force a sync and see the update in your Me tab but not in your challenge leaderboards, you can refresh your display by doing a hard-swipe down on your phone display.

Steps to Sync

  1. Open the Me or Dashboard tab.
  2. Scroll down until you see Manage Connected Fitness Trackers and select the Manage Connected Fitness Trackers option.
  3. Select your device.
  4. Select Sync Now.

To sync for a specific period, select the vertical ellipsis (⋮) to the right of the Sync Now option and select from the available time periods to sync (e.g., Sync last month).

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