Connect message: 'You already have a connected account'

You might get the mesage 'You already have a connected account' when trying to connect with Garmin or Strava. This may happen if you accidentally created two accounts and try to connect them with the same Garmin/Strava account. 

When this happens you should first decide which account you want to keep. Typically this happens if you have previously created an account with Garmin/Strava but afterwards created a second account with a username+password.

How To Fix If Using Two Different Devices:

1. On the device where you are logged in with Garmin/Strava, click on Connections and disconnect from Strava/Garmin.
2. Now logout of the app.
3. On your other device (where you are logged in with the account you want to keep) click on Connections and add the Garmin/Strava connection.
4. Now go back to your first device and login again. You can either use your email+password or the Connect with Garmin/Strava option.

How To Fix If Using One Device And You Get This Error

1. First log out of the app.
2. Click login again and select Connect with Garmin or Strava.
3. Click on Connections from the top-right profile menu and disconnect from Garmin or Strava.
4. Now logout of the app.
5. Log back into the app with your username and password.
6. Click on Connections and add the connection you want.

If these steps don't work. please request assistance from our support team.