Message 'Unable to process request due to missing initial state' during connect

Please follow these steps when you receive the message 'Unable to process request due to missing initial state' when connecting with your account.

When you get this error message you can retry and that typically makes the error go away. You don't have to provide your username and password again.

  1. Close the login/connect window by pressing the Cancel option top left.
  2. Click Connect to launch the connect flow again
  3. The system should automatically sign you in this time

Note: in case you receive the same error another time, please switch from network (e.g. from wifi to mobile data, or the other way around) and try again.

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