Purchase additional participants after initial payment
As you get more participants to join your event, our service will proactively help you to ensure all your intended users can participate.. This allows you to make sure you're not paying too much when you are not sure how many users will join your event at the start.
Steps to follow
When you publish the event
When organizing an event with us, you are prompted to select the estimated number of participants. We understand that you might not know the exact number. It is best to estimate on the conservative side. You can add an initial number of users when you publish your event.
Purchase additional participants
Once you've consumed 80% of your purchased user licenses, you'll receive email notification to inform you that you're approaching your limit. This allows you to add more user licenses. If you don't add more user licenses the platform will prevent user joining your event until you add more user licenses. To obtain more licenses:
- Open the License screen in the Event Dashboard
- Click the Add Users button
- Enter the number of additional users you'd like to add and select Start Purchase
- Complete the payment steps.
The additional user licenses will be enabled instantly upon completion of the payment.
Important note on participant numbers:
While you can always purchase additional participant licenses, please note that refunds will not be provided for any unused participant licenses.
The platform will prevent new users from joining an event when the limit has been reached until you add more user licenses.