Find your Profile ID

When you reach out to support it is very helpful if you can include your Profile ID (ProfileID) so we can find your details quickly.

Finding Your Profile ID On the App

  1. In our app, go to the Dashboard or Me tab (bottom of the screen).
  2. Tap the three vertical dots ( ⋮ ) in the upper right of your screen
  3. Select Edit profile.
  4. Your Profile ID will be on the next screen. Tap the COPY link and include it in your response to our support team.

Finding Your Profile ID from a Browser

  1. While connected to your event, select the person icon in the upper right.
  2. Select My Profile.
  3. Select EDIT.
  4. Your Profile ID will be on the next screen. Tap the COPY link and include it in your response to our support team.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.